Legal
Terms & conditions
Adventure World GmbH's general terms and conditions for online ticket sales and terms of use for KJ Adventure World.
General terms and conditions of Adventure World GmbH for the online sale of admission tickets
1. Scope
These online booking terms and conditions ("Terms") of Adventure World GmbH apply to the online sale of admission tickets for KJ Adventure World Hamburg and Maxx Motion Cinema in the Westfield Quartier. Tickets can be saved on a smartphone/tablet (online tickets) or printed by the customer and then presented for admission.
2. Your contracting party
Your contracting party for the sale of online tickets for Adventure World through the website kja.hamburg and for Maxx Motion Cinema through the website www.maxxmotion.hamburg is Adventure World GmbH, entered in the commercial register under HRB 172853.
Contact details: Adventure World GmbH, Isekai 13, 20249 Hamburg. Telephone: +49 40 226 3 227 0. Email: service@kja.hamburg. Email: info@maxxmotion.hamburg
Telephone enquiries or complaints can be made using the contact details above.
3. Orders
Admission tickets are ordered by completing the ordering process on one of the websites listed in section 2. The ordering process ends when the customer clicks "Pay", "Complete purchase" or "Order with obligation to pay", thereby submitting a binding offer to purchase the online tickets in the shopping basket. Before submitting the binding purchase offer, the customer must accept these Terms (including the terms of use for KJ Adventure World). The customer can review the details entered for the order in the shopping basket and change them if necessary.
4. Formation of the contract
The contract is formed as soon as Adventure World GmbH accepts the order. Acceptance takes place immediately during the booking process through confirmation of the successful transaction. At the same time, the customer can save the online ticket on a smartphone/tablet and/or print it. Alternatively, confirmation is sent by email to the address provided by the customer at the latest. This email confirms the order again and offers the option of saving the online ticket on a smartphone/tablet and/or printing it. The booking confirmation email also contains the current Terms. The contract documents (order, Terms and booking confirmation) are stored in compliance with data protection requirements and can be sent again at the customer's request. The customer can choose German or English as the language in which the contract is concluded.
Once the purchase of the admission ticket(s) is complete and Adventure World GmbH has confirmed the order, the ticket purchase is legally binding. We recommend reading these Terms and the attached terms of use for KJ Adventure World carefully before placing an order.
5. Payment methods
5.1
Payment can be made by credit card (Mastercard, VISA, Cartes Bancaire, Bancontact, Maestro, American Express), PayPal, Apple Pay, Samsung Pay and, depending on location, Klarna instant bank transfer and Ideal instant bank transfer.
5.2 Terms of use of payment providers
Payment by PayPal, Apple Pay and Samsung Pay requires an account with the relevant payment provider. The provider's terms of use apply.
5.3 Payment by Klarna instant bank transfer
Payment by Klarna instant bank transfer is processed during the ordering process using the customer's online banking details. The details are entered through Klarna's payment form. Detailed information about Klarna instant bank transfer is available at https://www.klarna.com/sofort/.
5.4 Payment by Ideal instant bank transfer
Payment by Ideal instant bank transfer is processed during the ordering process using the customer's online banking details. The details are entered through Ideal's payment form. Detailed information about Ideal instant bank transfer is available at https://www.ideal.nl.
6. Admission tickets
6.1 Delivery
6.1.1 The customer receives a PDF attachment of the order confirmation in the confirmation email. It can be saved on a smartphone/tablet and/or printed on paper.
6.1.2 The admission ticket is not additionally sent by post.
6.2 Admission
On entry, the customer must present either a ticket they have printed on DIN A4 paper or the online ticket saved on their smartphone/tablet.
6.3 Ticket validity
The admission ticket for KJ Adventure World and Maxx Motion Cinema permits one entry to the attraction named in the booking confirmation/online ticket on the stated visit date and within the stated visit period. It is no longer valid after that. Visits to KJ Adventure World are subject to the attached terms of use.
6.4
A booked ticket for the Birdly, Seats and Stands VR simulators permits one use of the attraction named in the booking confirmation/online ticket. Use is not tied to a specific visit date or period. The ticket is no longer valid after use.
6.5 Rebooking and cancellation of standard tickets
A standard ticket (also referred to as an admission ticket or saver ticket) cannot be rebooked or cancelled. In exceptional cases (for example illness or severe weather disasters), the customer can contact the Fever Support Team at hello@feverup.com and provide the ticket ID.
7. Prices and discounts
7.1 Final prices
The prices shown for online tickets on the relevant booking website are final prices and include statutory VAT.
7.2 No additional costs
There are no additional booking or delivery charges.
7.3 Special offers
For special offers (for example online discounts), the discount is already included in the stated final price.
7.4 Exchanges and cash payments
Online tickets cannot be exchanged. Cash payment of their value is not possible. Photocopies of tickets are invalid.
8. Resale of tickets, vouchers, discount vouchers and complimentary tickets
The customer undertakes to purchase and use the tickets solely for private purposes. Commercial resale, including sale for profit, is expressly prohibited. In particular, the customer is prohibited from publicly offering tickets, complimentary tickets, vouchers or discount vouchers, or selling them through online auctions such as eBay.
9. No right of withdrawal
There is no statutory right of withdrawal for this booking. Under section 312g(1), no. 9 of the German Civil Code (BGB), consumers have no right of withdrawal for contracts relating to leisure activities for which a specific date or period is provided.
10. No returns; loss
10.1 Cancellation and returns
It is not possible to cancel the contract or return online tickets.
11. Limitation of liability
11.1 Liability for gross negligence or intent
The liability of Adventure World GmbH (including reimbursement of wasted expenses) for gross negligence or intentional acts, including omissions, is unlimited and applies regardless of the legal basis.
11.2 Liability for a slightly negligent breach of essential contractual obligations
In the event of a slightly negligent breach of essential contractual obligations, meaning obligations whose fulfilment makes performance of this contract possible in the first place and on whose fulfilment you therefore regularly rely ("cardinal obligations"), the liability of Adventure World GmbH is limited to damage that was typical and foreseeable when the contract was concluded.
11.3 Limitations of liability
The liability of Adventure World GmbH for damage arising from injury to life, physical integrity or health, as well as liability under the German Product Liability Act and on the basis of representations and guarantees, remains unaffected.
11.4 Exclusion of liability
In all other cases, the liability of Adventure World GmbH is excluded.
11.5 Application to employees and representatives
The provisions above also apply to employees of Adventure World GmbH, including executive directors, managers, persons employed in the performance of its obligations and representatives.
12. Consumer dispute resolution
Adventure World GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
13. Miscellaneous
13.1 Severability
If individual provisions of these clauses are or become invalid, the validity of the remaining provisions is unaffected.
13.2 Applicable law
German law applies to these Terms (including the KJ Adventure World terms of use attached to them). Mandatory consumer protection provisions under foreign legal systems remain unaffected.
13.3 Jurisdiction and place of performance
If the customer is a merchant, a legal entity under public law or a special fund under public law, Hamburg is the exclusive place of jurisdiction and performance for all claims arising directly or indirectly from the contractual relationship.
Terms of use for KJ Adventure World
1. Scope
1.1 These rules apply to all visitors to KJ Adventure World ("KJAW") and govern use of the facilities.
1.2 By entering KJAW, visitors accept the KJ Adventure World terms of use and all additional notices.
2. Admission and access
2.1 Access to the KJAW adventure rooms requires a valid admission ticket.
2.2 Adventure World GmbH (the "operator") reserves the right to refuse admission or end a visitor's stay at KJAW if the visitor breaches these terms of use, the KJAW game rules (the "game rules") or statutory provisions. The game rules are available on the KJAW website (https://kja.hamburg/downloads) under "Plan your visit".
2.3 Children under 6 may enter the entrance and dining areas but may not enter the adventure rooms.
2.4 Children aged 6 to 10 may play the missions only when accompanied by a parent or guardian or an authorised accompanying adult (with valid admission), and under continuous supervision.
2.5 Children and young people aged 11 and over may use KJAW without a parent or another person responsible for supervision if they present the appropriate written consent from their parent or guardian. Each child or young person must carry a copy of the original with them on every visit.
The relevant consent forms can be downloaded from the KJAW website (https://kja.hamburg/downloads) under "Plan your visit".
3. Use of the facilities
3.1 Use of KJAW is at your own risk.
3.2 The operator is not liable for damage caused by improper use of the facilities or failure to observe these terms of use and/or the game rules.
3.3 During their stay at KJAW, visitors must take care of their own safety and the safety of others.
3.4 Staff are entitled to monitor compliance with the terms of use and game rules and to take action in the event of breaches. Serious or repeated breaches may result in the visitor being required to leave.
4. Special rules
4.1 Eating and drinking are permitted only in the designated dining area and booked event rooms.
4.2 Animals are not permitted in KJAW.
4.3 Photography and filming are not permitted in the adventure rooms for data protection and safety reasons.
4.4 Visitors must consider the health and wellbeing of others and treat each other respectfully.
4.5 Alcoholic drinks of any kind, drugs and dangerous objects such as weapons are prohibited.
4.6 Visitors must treat the KJAW facilities with care. Any damage must be reported to staff immediately.
4.7 Mobile devices must not be taken into the adventure rooms.
5. Liability and exclusion of liability
5.1 Liability of the operator
The operator is liable only for damage caused by intentional or grossly negligent conduct by the operator or persons employed in the performance of its obligations. Liability for ordinary negligence is excluded unless a cardinal obligation has been breached. Cardinal obligations are those whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment the contracting party regularly relies and is entitled to rely. Where liability applies, it is limited to damage that is typical of the contract and foreseeable.
The operator's liability for damage arising from injury to life, physical integrity or health, as well as liability under the German Product Liability Act and on the basis of representations and guarantees, remains unaffected.
5.2 Liability for lost items (including mobile phones)
Visitors are responsible for their own clothing and belongings. The operator accepts no liability for lost or stolen items left at KJAW. The operator provides free lockers for storage.
5.3 Liability for children and duty of supervision
The operator is not liable for damage caused by visitors who are minors insofar as it is caused by inadequate supervision.
5.4 Exclusion of liability for health limitations
Visitors with health limitations use KJAW at their own responsibility.
5.5 Liability for interruptions to operations
The operator is not liable for damage arising from interruptions to operations or closures beyond its control.
6. Health limitations
6.1 Visitors with health limitations are advised to speak to staff before using KJAW.
6.2 Any symptoms experienced during the visit must be reported to staff immediately.
7. Data protection
Personal data is processed solely to handle the visit and comply with statutory requirements. Further information is provided in the privacy policy.
8. Refunds
If a visitor is required to leave for failure to comply with these terms of use, the game rules and/or staff instructions, they lose their entitlement to a refund of the admission price.
Last updated: October 2026